Contact Our Support Team
If you need support for the Open Regularity Tracker app, please email us directly. We are ready to help with troubleshooting, configuration issues, or routing setups.
Frequently Asked Questions
1. Why does the app require background location access?
To function as a rally telemetry tracker and speedometer, the app collects your device's precise location coordinates, speed, heading, altitude, and timestamp even when the screen is locked or you are using another navigation app. Background tracking is **only** active while you explicitly turn on the tracking service using the "START TRACKING" button.
2. How do I configure my tracker with a custom server endpoint?
You can configure the server URL manually in the app settings, or scan a configuration QR code provided by your event organizer.
3. How do I delete my telemetry data?
You can clear cached local data directly in the app settings by selecting "Clear Pending Data". Once data is successfully sent to the rally server, it is automatically removed from your mobile device.
4. Which trackers are supported besides the official app?
OpenRegularity integrates directly with Traccar, allowing the platform to ingest telemetry data from hundreds of supported trackers. Visit the Traccar Supported Devices page for a full list of hardware.